Frequently Asked Questions
Where are you located?
We are located in Brandon, FL. We do not have a store front location. Although we are a home based bakery, we are Serv Safe certified as a certified food manager. You pick up at our home and the address is shared in the invoice.
Do you ship your desserts?
Unfortunately, we do not currently provide shipping.
Do you deliver?
We do not deliver. Pickup is at our location in Brandon FL.
When should I place my order for my event?
Please place orders at minimum 1 week prior to your event date. Please keep in mind that we are a very small business. As we try to prioritize our customers orders, we need sufficient notice to be able to accommodate, especially those with large orders. Please be courteous enough to place an order in advance.
Do you accept deposits?
No, deposits are no longer accepted at this time. Orders must be paid in full to confirm your order date. Once you receive your invoice via email, the full payment must be made.
How do I place an order?
You can fill out the order form on the Order tab, via email or via phone: 813-407-6048 to place an order. Remember: Shipping is not an option at the present time.
How do I cancel/change my order?
You can contact us via email or phone: 813-407-6048. No changes to quantities or dessert choices can be made within 1 week of your order date. No refunds will be issued 48 hours prior to your event date.
What method of payment is collected?
We accept Cash, Debit Card, Visa, Discover, American Express or Mastercard. No Checks.
Why is there a minimum order of 10 for dessert jars?
Because of the small batch size of our desserts, we ask that individual flavored dessert jars be ordered in quantities of 10.
Should I refrigerate my jars/pans?
Pudding: Yes. The cream based desserts are made in small batches. Our products are made without preservatives and should be enjoyed on the day purchased. They can stay on display for up to a few hours, but must be refrigerated before and after display. The Southern Sugar Company cannot guarantee the products' taste or consistency after the day of purchase. If you plan on storing them overnight, cover and refrigerate.
Cheesecakes: Cheesecakes must be stored in the refrigerator and not on display in order to maintain its consistency. Cheesecake can be stored in the refrigerator for up to 5 days. The Southern Sugar Company cannot guarantee the products' taste or consistency after the day of purchase. If you plan on storing them overnight, cover and refrigerate.
Cobbler/Pans: Yes. We specialize in old-fashioned baked goods, made from scratch and baked in small batches, using only the finest ingredients. Our products are made without preservatives and should be enjoyed on the day purchased. The Southern Sugar Company cannot guarantee the products' consistency after the day of purchase. If you plan on storing them, cover tightly with plastic wrap and refrigerate.
Cupcakes: Yes. Cupcakes need to be refrigerated and served at room temperature for best enjoyment. Cupcakes should not be displayed in high heat conditions.
Do you make anything wheat/dairy/soy/nut free?
We do not bake in an allergen-free environment. All of our products are baked in an environment where wheat, dairy, and nuts are present. Due to the presence of these allergens, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts, soy, or dairy.
What are the serving sizes for some of your more popular products?
4oz jar: 1 Person
9x11 Pan: 12-15 People
8x3 Cheesecake: 8-16 People
What if I am not satisfied with my order?
If there is a problem with an order you purchased, please call us at 813-407-6048 or email us. Refunds may not be given due to improper product storage or transportation.
If there is a refund issued for any reason byThe Southern Sugar Company, it will be issued in full minus the incurred processing fees and/or any voluntary tip provided to our business.